Non-Discrimination Policy

Discrimination is Against the Law

Mays & Schnapp Neurospine and Pain and Mays and Schnapp Pain Clinic and Rehabilitation Center ("colelctively “Mays & Schnapp”) comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Mays & Schnapp does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Mays & Schnapp provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • qualified sign language interpreters

  • written information in other formats (large print, audio, accessible electronic formats, other formats)

provides free language services to people whose primary language is not English, such as:

  • qualified interpreters

  • information written in other languages

If you need these services, contact Ray Saunders. If you believe that Mays & Schnapp has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Ray Saunders

55 Humphreys Center Drive

Memphis, TN 38120

901-747-0040

901-747-0038

rsaunders@maysandschnapp.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Ray Saunders is available to help you.

You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights

  • Electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

  • By mail at

    • U.S. Department of Health and Human Services

      200 Independence Ave. SW

      Room 509F HHH Building

      Washington, DC 20201

  • By phone at 1-800-368-1019; 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html