Non-Discrimination Policy
Discrimination is Against the Law
Mays & Schnapp Neurospine and Pain and Mays and Schnapp Pain Clinic and Rehabilitation Center ("colelctively “Mays & Schnapp”) comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Mays & Schnapp does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Mays & Schnapp provides free aids and services to people with disabilities to communicate effectively with us, such as:
qualified sign language interpreters
written information in other formats (large print, audio, accessible electronic formats, other formats)
provides free language services to people whose primary language is not English, such as:
qualified interpreters
information written in other languages
If you need these services, contact Ray Saunders. If you believe that Mays & Schnapp has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Ray Saunders
55 Humphreys Center Drive
Memphis, TN 38120
901-747-0040
901-747-0038
rsaunders@maysandschnapp.com
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Ray Saunders is available to help you.
You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights
Electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
By mail at
U.S. Department of Health and Human Services
200 Independence Ave. SW
Room 509F HHH Building
Washington, DC 20201
By phone at 1-800-368-1019; 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html