Connect Program
Connect Vision
Connect is designed to strengthen patient engagement, with the ultimate goal of:
- Enhancing clinical outcomes through personalized support
- Lowering overall healthcare costs by helping avoid unnecessary ER visits or hospitalizations
- Providing real-time collaboration between patients and providers to fine-tune treatment plans
Choose the Connect Option That Works for You
Stay involved in your care in the way that suits you best. Whether you’d rather receive regular text check-ins or prefer a monthly call, our team is here to support you every step of the way as you navigate your pain management journey.
Connect: Remote Therapeutic Monitoring (RTM)
Our RTM program allows us to check in with you via text messages at regular intervals to track how your treatment is going. Your feedback helps us adjust and optimize your care in real time.
You’ll receive simple, quick questions by text covering:
- Your current pain levels
- How medications or procedures are working
- Any updates on your at-home pain management routines
By responding to these messages, you’re helping our team stay informed and proactive—ensuring your treatment stays effective and aligned with your needs.
Connect: Principal Care Management (PCM)
Our PCM program offers monthly phone check-ins with a dedicated member of our clinical care team. During these calls, one of our compassionate nurses will review your pain patterns and assess how well your current treatment plan is working.
This model is centered around scheduled phone conversations, but you can also text us between check-ins if something urgent comes up. For non-scheduled messages, you’ll need to initiate the outreach.
- Text messages are typically responded to within 24 hours on weekdays (Monday–Friday).
- Messages sent on weekends will receive a reply on the next business day.
- Our 24/7 nursing support line is always available. If you reach voicemail, please leave a message—someone from our team will return your call promptly.